HSBC Mobile Banking

Our mobile app lets you manage your business accounts easily and securely from your mobile phone.

At a glance

  • View balances for all your accounts

  • View your recent transactions for the last thirty days

  • View transactions scheduled for the next working day

  • Make transfers between your accounts

  • Access your account using Smart security with fingerprint log-on

  • Access HSBC Connections Hub from your mobile

Get HSBC Business Mobile

Download the HSBC Business Mobile app

Do you have an Android™ device?

Visit Google Play

Do you have an Apple device?

Visit the app store

Key benefits

Control your finances on the move from your Apple or AndroidTM mobile

Log on securely without having to use your security device

Log on to the HSBC Connections Hub from your Apple or Android mobile

Getting started

Download the app
Visit the App Store or Google Play to download the HSBC Business Mobile banking app now.

Apple and the Apple logo are trademarks of Apple Inc.


Google Play and the Google Play logo are trademarks of Google Inc.

Google Play and the Google Play logo are trademarks of Google Inc.

Please note, HSBC Business Mobile is not currently available for BlackBerry® and Windows Phone® devices. However, if you log on to Business Internet Banking using the browser of your BlackBerry® or Windows Phone®, you'll be shown web pages that have been optimised for your device.

Features

Smart security with fingerprint log-on

Log on to the Business Mobile App using your fingerprint instead of your Security Device or Access Code.

Find out more

*Available to use if HSBC Business Banking app is installed on an iPhone 5s mobile device or above.

Payments

Securely send payments to existing beneficiaries

Transfers

Securely transfer money between your accounts.

Balances

View your account balances and recent transactions for the past 30 days.

Connections Hub

Access the HSBC Connections Hub from your mobile.
Search, view and connect with other HSBC Business Customers.

Find out more

Easy to log on

The app gives you the choice of how you log on - either with or without your security device. Whichever way you choose to log on, you'll have the same level of security as when you bank online with Business Internet Banking.

With your security device
If you prefer to log on using your security device, simply use the same security details as you do for Business Internet Banking.

Without your security device
If you'd like the freedom of being able to log on anywhere without needing to use your security device, you first need to set up an access code via Business Internet Banking. You'll then simply enter it your access code, along with your Business Internet Banking password, any time you want to log on and manage your accounts from the app.

To find out how to set up your access code, see below.

Setting up your access code

By setting up an access code, you can log on to the HSBC Business Mobile app without having to use your security device. To set up your access code, just follow these 3 simple steps:


1. Log on to Business Internet Banking as usual, and select 'Set up Access Code' from the home screen.

2. Create your code, and authenticate it using your Security Device.

3. Get confirmation that your code has been created.

Once you've set up your Access Code, you can use it immediately and you'll no longer need your Security Device to log on to the app. All you need to enter is your Access Code and the password you use to log on to Internet Banking.

FAQs

About the app

Is the App available for BlackBerry® and Windows Phone® devices?
Currently, there isn't an app available for BlackBerry® and Windows Phone® devices. However, you can use the browser of your BlackBerry® or Windows Phone® to log on to Business Internet Banking where you'll be shown web pages that have been optimised for your device.

Is there a charge to use HSBC Business Mobile?
No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details.

Can I use HSBC Business Mobile abroad?
We recommend that you don't use the HSBC Business Mobile app abroad. If you do, please make sure that it's permitted by local law and remember your network provider may charge you for data roaming.

Security

Is HSBC Business Mobile secure?
Using HSBC Business Mobile has the same level of security as logging on to Business Internet Banking at www.business.hsbc.uk. However, you still need to take reasonable precautions to prevent fraudulent use of your security details.

We strongly recommend that you always log off after you've finished using the app. In case you forget, you'll be logged off automatically after 10 minutes of inactivity.

Logging on

What is my username?
Your username is the unique name you created when you registered for online banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet Banking.

If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. If you've forgotten your username, you can reset your security information by visiting the log-on page or by calling us on 0345 602 2014.

Can I save my username?
Yes, the second time you log on you can select 'Remember my username' from the app's log-on screen. Your username will then be encrypted and stored securely within the HSBC Business Mobile app.

To remove your stored username, simply unselect the 'Remember my username' tick box on the log-on screen and click 'Continue'.

What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive. If you've forgotten your password, you'll need to reset it by visiting the log-on page.

What is an access code?
An access code allows you to log on to the HSBC Business Mobile app without having to use your security device. This makes it even easier to do your banking on the move. To set up your unique access code, simply log on to Business Internet Banking and select 'Set up access code' on the welcome screen.

Once you've set up your access code, you can use it immediately and you'll no longer need your security device to log on to the app. To reset your access code, please log on to Business Internet Banking and go to the 'Edit my details' section.

Can I access Business Internet Banking with my access code?
No, your access code is just for logging on to the mobile banking app. If you want to log on to Business Internet Banking, you'll need to generate a code on your security device.

Can I use my access code on multiple devices?
Yes, you can use your access code along with your other log-on details on any devices that have the HSBC Business Mobile app . If the device is not yours or if it's shared, we recommend that you don't select the 'Remember my username' tick box.

For more FAQ's about logging on, visit the Help Centre

Functionality

Can I download statements?
No, unfortunately you're unable to download statements via the app. To download statements, please log on to Business Internet Banking.

Who can I make payments to?
You can use the app to make transfers between your HSBC accounts and to make payments to existing beneficiaries. Existing beneficiaries are people and organisations that you have made payments to previously and that are listed as beneficiaries in your Business Internet Banking.

If you want to make a payment to a person or organisation for the first time, you will need to log on to Business Internet Banking to set them up as a beneficiary.

Can I cancel or amend a payment?
No, you're unable to cancel or amend a payment using the app. To cancel or amend a future-dated payment, please log on to Business Internet Banking or call Business Telephone Banking. This can be done up to 11.45pm the day before we're due to send the payment.

You can view a more comprehensive list of FAQ's here in the Help Centre

Android and Google Play are trademarks of Google Inc.

Apple, iPhone, Touch ID and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

BlackBerry is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. HSBC Bank plc is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited.

Windows Phone is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

Get HSBC Business Mobile

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