A list of the cookies we use

Find out exactly which cookies are used on our site and whether they're categorised as essential, functional or for tailored content.

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.

COOKIE NAME DESCRIPTION
bcap cookiesenabled This checks Netscape browser settings to ensure the functionality on our site is compatible.
CAMToken This helps us recognise whether you are using the new Secure Key during the identification and verification process.
hasChangeBusiness This ensures you are directed to the correct page when navigating through our Business Internet Banking pages.
cmb_mobile_page_type
mobile_support_type
This remembers the device you are using to access the site and directs you to the most appropriate logon page (ie mobile or desktop).
HSSSessionExpiry
cookieName
This makes sure that when a Sharedealing session expires, the corresponding exchange rate session also expires.
LB_COOKIE_1 This ensures that traffic to our site is split equally between several different servers to prevent our service from slowing down.
native-app This advises the server which type of device an action request has come from so we can display the appropriate content (e.g. iPhone app or mobile browser).
device-type This detects whether or not you are using a mobile device to access our site.
TestingCookieSupport This checks compatibility of the browser being used with our site to maximise user experience and site functionality.
PIBSessionCookieName This links your actions within Internet Banking in order to provide the services you requested.
piba/pibb
biba
This checks which server your session is linking to.
activationButtonState This remembers what actions you have taken in Business Internet Banking and 'greys out' any buttons you have already clicked as a reminder.
device-id This stores the unique ID number of the mobile devices used to access the site for fraud checking purposes.
PIBCookieName If you log on to our Sharedealing service, this will keep your session active in Personal Internet Banking.
COOKIENAME If the web chat functionality is used, this deletes the required cookie when it is no longer needed.
ARPT This ensures you remain connected to the same server until your session expires, preventing you from having to log on several times throughout the same session.
LtpaToken2 This advises the server that your access has been verified. Without this cookie, you would have to go through the log on process every time you wanted to use functionality that requires user verification.
com.ibm.portal.SUA_WPReqURL If you need to be authenticated mid-way through a process (e.g. if you need to be verified by Visa when making a payment), this makes sure you are returned to the correct page afterwards.
HumanClickKEY This maintains your session and provides you with the services you ask for by linking the action requests you make.
HumanClickCHATKEY If you are using the web chat functionality, this cookie links you to the responding staff member.
ASP.NET_SessionId
HSBC_Pitchbook
myCookie
This stores your security information after you have logged on.
ASP.NET Session / N/A This assigns a unique ID to your session to connect it to the server and for other internal processes required throughout the course of the session.
fixation This helps to prevent your session from being hijacked. If a request is made in a session and this cookie is not present, it identifies that the request has come from a hijacked session and the request will be deemed invalid.
hyperphonelink This recognises if you made multiple call back requests to make sure we only call you once.
ip This helps us monitor call back requests so we can prevent certain behaviours, such as users adding in someone else's details.
AccessManager This helps us monitor call back requests so we can prevent certain behaviours, such as users making multiple call back requests in one session.
when This helps us monitor call back requests so we can prevent certain behaviours, such as users adding in someone else's details.
HumanClickSiteContainerID_52307246
HumanClickACTIVE
ASPSESSIONIDQCDQASD
lpCloseInvite
This enables our web chat functionality.
JSESSIONID This checks if anyone else is trying to access your session from a different browser (e.g. potential fraudsters).
LOGIN
PASSWORD
ID
.ASPXAUTH
This is used for authentication purposes on the log on pages to ensure the security process is completed correctly.
COMPANY_ID This ensures the correct site content is loaded for the user.
LFR_SESSION_STATE_[Identifier] This checks the length of the session and triggers the expiry countdown when there has been a period of inactivity.
mobile_timeout This allows you to access Business Internet Banking from a mobile device without a 'session time-out' window appearing.
UKPIBEndKeepAlive When you close an InvestDirect session, this makes sure your Internet Banking session is no longer kept open.
hsbc_fb_student
hsbc_fb_admin
This authenticates admin users on HSBC student Facebook so staff members can make changes to the site, such as responding to messages left by users.
__uiudc When fraudulent activity is detected (malware), this cookie sends details of the last log on for manual checking.
HSBCcarins
HSBCad
This allows you to apply for insurance online.
WTLOPTOUT This allows you to opt out of Webtrends cookies. To read more about this cookie, please visit www.webtrends.com.
AH This allows you to open an Invest Direct session while logged on to Internet Banking.
status_banner This remembers the cookie reminder banner status.

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

COOKIE NAME DESCRIPTION
fontSize This records your preference for displaying the page, such as browser font size etc.
branding This changes the branding of third party cookies to display them as HSBC cookies so you can easily identify where they have come from.
NSC_ITCD This tracks the effectiveness of our advertisements so we can make improvements and optimise effectiveness. It holds no personal information and simply provides high level reports, such as the number of clicks on a particular banner on a particular day.
BHP:Home:News
BHP:Home:Video
This manages the news feed on the home page and ensures it refreshes on your next visit.
KCVideo This ensures the home page video refreshes on your next visit.
COOKIE_SUPPORT This remembers your browser's settings and if it supports cookies.
REMEMBER_ME This records your 'remember me' selection on the log on page.
GUEST_LANGUAGE_ID This records your language of choice.
poll_vote This remembers if you have voted in the HSBC 100 thoughts poll so you are shown the results when you return to the site.
event_registration_xxx This records if you have selected a live event within HSBC 100 thoughts.
hsbc_fb_competition
hsbc_fb_quiz
fbs_[FACEBOOK_UID]
This helps us integrate your Facebook profile with the site while you are visiting (HSBC student Facebook only).
ak This detects if you have Rapport software on your device.
rapportDisplayed
rapportCount
This cookie ensures we only show you the Rapport message after two weeks, where you have requested this.
__utma
__utmz
__atuvc
This allows you to recommend our products and services to friends.
noMobile This stores whether you prefer to see a desktop or a mobile view when accessing the site from a supported mobile device.
HSBCUSERCOOKIE This remembers your log on name or Internet Banking number.
cam40pref This saves the last state of Secure Key instructions on step 2 of log on.
tmib_res_layout This records your screen resolution ratio to optimise your experience by ensuring the correct resolution is available.
MUID
AA002
This Atlas Solutions cookie tracks the effectiveness of our advertising so we can make improvements and optimise our effectiveness. It provides no personal information and simply gives us high level reports, such as the number of clicks on a particular banner on a particular day.
id
_drt_
This Double Click cookie tracks the effectiveness of our advertising so we can make improvements and optimise our effectiveness. It also tracks user trends to inform our advertising strategy. It provides no personal information and simply gives us a high level view of the number of clicks on the specific features being measured.
WTSeg3 This records whether a visitor is a new or existing customer for our third party provider, Webtrends.
document.cookie This analyses the banking market for our parent company, the HSBC Group.
expand,collapse This records whether you prefer to see the menu bar expanded or collapsed.
sessionCookieNamePIB If you log on to our Sharedealing service, this ensures you are also automatically logged on to Personal Internet Banking.
state1
state2
state3
This records your page display preferences, such as whether you prefer your accounts displayed or hidden.
HSBCRememberMe This records if you want us to remember your user name when you log on.
PSC This records your search activity so when a new search is conducted, different results are displayed.
cookieName If you log on to Personal Internet Banking, this ensures you are also automatically logged on to our Sharedealing service.
HSBC_CMB_COOK_TIM
HSBC_PFS_COOK_TIM
cookie_alert_bar
This allows us to display a banner on our websites informing you we have updated our cookie policy. It also allows us to remove the banner once you have seen it three times.
WT_FPC
ACOOKIE
This Webtrends cookie identifies if you come back to our site, how often, and what your preferences are. No personal information is stored in the cookie and no data is extracted from your computer/device. To read more about this cookie, including the provider's privacy policy, please visit www.webtrends.com
usrPrefCookie
isUsrPrefRead
advSearchCookie
This enables you to use the search function within Business Internet Banking and records some of the requests you make.
HSBC_COOKIEMI
prem FirstCookie
segType
logOff
rapport_info
These cookies are inactive and will soon be removed from the site.
kickdownCookie We occasionally feature banner campaigns that take over our home page. This cookie ensures we only show you this banner once per campaign.
oo_event We occasionally feature feedback surveys on our site. This cookie ensures we won't ask you to participate twice within a 60 day period.
nlid
uuid230
This allows us to track if you come to our website after opening one of our emails.
mmcore
mmid
This cookie allows us to display multiple variants of a page design to help us determine which our users prefer. It doesn't record any personal information.
atgotcode This enables us to share our content via social media networks.
status_banner This remembers the new cookie announcement banner visibility status.
banner_enabled_close_status This remembers the cookie preferences banner visibility status.

Tailored content cookies

These cookies allow us to display content relevant to you and your interests, based on the way you have used our website previously.

COOKIE NAME DESCRIPTION
customerSigment
subSigment
productHeld
interestLevel
This is used for targeting. It identifies appropriate and relevant content for us to display to you.
SCM_COUNTER_COOKIE This monitors and records what you are interested in so we can display appropriate and relevant content based on this information.
tc_returning This recognises whether you are logging on for the first time or returning. It also records what you are interested in and helps us display appropriate and relevant content based on this information.
mbox This recognises whether you are logging on for the first time or returning. It also records what you are interested in so we can show you relevant content based on this information.
LivePersonID This identifies returning visitors and asks them if they would like to speak to a member of staff.
mdghsb_
mdghu2_
This records when you browse certain product areas on our site so we can show you targeted adverts about those products when you're browsing other companies' sites. For more details, please read our FAQ on opting out of HSBC advertisements.

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