Frequently asked questions

Find answers to some questions you may have about our cookies and how we use them

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our site of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?

The only time we may share personal information gathered through cookies, is when you have given us express consent to do so by applying for a product or service. For example, if you were applying for an insurance policy, we'd inform you that we'd be passing your details to our trusted third party insurance provider.

Do cookies compromise my security when I'm logged on to Business Internet Banking?

The cookies we use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Do HSBC cookies contain my personal information?

Our cookies do not store personal information such as your name, address, telephone or email, however our tailored content cookies may monitor how you use our website so that we can deliver you more suitable content. We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the 'Remember me' function that allows us to remember your Internet Banking username for subsequent visits. However, this is encrypted so that only HSBC can read this information. Please note this functionality is not provided for Business Internet Banking.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website. Our cookies do not in any way compromise the security of Business Internet Banking.

Why are cookies required to log on to Business and Personal Internet Banking?

To ensure we can provide suitable content to meet our customers' needs, all cookies have to be enabled if you want to access Internet Banking.

Can I opt-out of Webtrends?

Yes, you can opt-out of Webtrends by visiting the Webtrends website and following the instructions given.

Can I opt-out of HSBC advertisements I see on other websites?

There are two types of HSBC adverts shown on other companies' websites. The first are general campaign-related adverts that are not targeted based on your browsing behaviour, from which you cannot opt out. The second are targeted adverts which are being shown to you because of your likely interests based upon previous web browsing activity. These can be easily identified as they feature a small blue AdChoices icon in the corner of the advert.

To disable all targeted adverts from HSBC, please visit Your Online Choices where you will be able to opt out of the Microsoft Advertising network. Please note, by opting out of Microsoft Advertising, this will disable targeted adverts for HSBC and any other companies that use this network. For further details, please visit the AdChoices website.

Can I opt-out of all cookies?

If you wish to opt out of all cookies for this website and any other website, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.

However, please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it is likely to affect how our website works. For example, if your browser is set to disable 'session' cookies, although you will still be able to view our public website, you won't be able to log on to Internet Banking.

To find out more about disabling cookies, visit allaboutcookies.org

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