Your Security Device

The HSBC Security Device has been designed to provide your business with some of the highest levels of online protection. Here you can find out how it works, get answers to questions you may have and consult our handy troubleshooting guide.

Enhanced security to help protect your Business Internet Banking

Your Security Device is a two-factor authentication device that will help protect to you from fraud when you use Business Internet Banking. With this technology, you enjoy a far more secure online banking service.

Your Security Device is unique to your Business Internet Banking and is protected by a PIN code. The security codes it generates are displayed only on your device and are therefore seen only by you.

You'll need your device to log on to Business Internet Banking, to add new beneficiaries (for example when you're paying someone for the first time), and if you want to add or amend a secondary user's profile.

Watch our videos to find out more about Business Internet Banking and how to use your new Security Device:


What is a Security Device?

It is a small device, protected by a PIN code, which will help to protect you against Internet Banking fraud. Without it, you'll be unable to access Business Internet Banking.

The device is used as an added layer of security to protect Business Internet Banking. When you try to log on to Business Internet Banking you'll be asked for a username and password (which you create when you activate the service). You are also asked to enter a security code from this device.

The Security Device helps protect you if someone obtains your log on details through deception (e.g. a Phishing email) as you always need to use the Security Device to access Business Internet Banking. Please make sure you protect it well. Think of it as the keys to your safe.

What if it's stolen or I lose it or I break it?

On its own it is of no value to anyone else, as they would also need the security PIN and your username and password to log on. If you lose or break the device, let us know and we will immediately despatch a new one to you, but be aware you cannot log on until you receive it. Please call the Business Internet Banking Helpdesk. Alternatively, you can visit your local branch for a replacement.

Can I replace the battery?

No, the device is security sealed. Any attempts to open the device or replace the battery will stop it working and you will be unable to log on to Business Internet Banking. The battery lifetime is measured in years rather than months. The device will warn you two months before the battery expires, please contact us if you see this message and we will replace the device. Please call the Business Internet Banking Helpdesk.

Is it safe to send the Security Device by post?

Yes, the Security Device must first be activated by you before it can be used to protect your logon to Business Internet Banking.

For more about online security, visit our Security Centre. You'll find further, independent advice at the Government-backed site at www.getsafeonline.org.

I am disabled and can't use the Security Device. Does this mean I can't use the service?

We have alternative solutions to cater for disabilities, please contact the Business Internet Banking Helpdesk to discuss options that would suit you and your business.

Important information

Using your Security Device

The green button - for generating security codes

  • Press and hold for 2 seconds to turn on the device
  • Enter your PIN
  • Press once to delete one character, press and hold to clear the screen
  • After you've entered your PIN and you see the 'HSBC' screen, press the green button again to generate a log on security code
  • After 30 seconds of inactivity, the device will automatically switch off - your device does not have an off button

The yellow button - for creating authorisation codes

  • To create new or amend existing beneficiaries details, you'll need to use the yellow button to create an authorisation code
  • You'll be prompted to do so at the relevant payments screen in Business Internet Banking

The '3' button - for getting confirmation codes

  • If you're a primary user and you want to create a new user profile for another person or amend someone else's existing user profile, you'll need to use the '3' button to create a confirmation code
  • You'll be prompted to do so at the relevant screen in Business Internet Banking

Secure Key troubleshooting guide

Your Secure Key will tell you when something isn’t right. Click on the tabs below according to what you see onscreen and discover what you need to do.

'HSBC' is displayed

This is the welcome screen. You will see this once your PIN has been accepted.

'NEW PIN' is displayed next to a dash

You will need to create a new Security Device PIN. Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111.

Enter this into your Security Device and press the yellow button.

Tip:
If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input.

'PIN CONF' is displayed next to a number of dashes

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

'PIN' is displayed next to several dashes

The Security Device is waiting for you to enter your PIN. The number of dashes shown on the screen is equal to the number of digits in your PIN.

'FAIL Pin' is displayed


If, when setting up your PIN for the first time, the two entries do not match, this message is displayed.

Simply press the yellow button to return to the PIN setup and repeat the steps, making sure the two entries match, to set up your PIN.

'LOCK NEW PIN not SAFE' is displayed


The new PIN you have entered is not safe and could be guessed. Please enter another PIN.

Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, such as 123456 or 11111.

'PIN FAIL 1', 'PIN FAIL 2' or 'PIN FAIL 3' is displayed

  • If you enter an incorrect PIN, you will see the message 'PIN FAIL 1'
  • Lightly press the green button to enter your PIN again
  • You will have three attempts to enter your PIN correctly
  • Your Security Device will remember the number of failed attempts you have made
  • So if you enter an incorrect PIN again, you will see the message 'PIN FAIL 2'
  • And after the third incorrect attempt ('PIN FAIL 3'), the Security Device will become locked
  • Please click on the Lock PIN message below to find out what to do next

'LOCK PIN' is displayed next to a 7-digit code


  • If your HSBC Security Device is locked, it will display a seven-digit code on screen whenever it is turned on
  • To continue using Business Internet Banking, you will need to reset your PIN online
  • To do this, start logging on to Business Internet Banking and enter your user ID
  • At the next screen, click the 'Forgotten your Security Device PIN'
  • Follow the on screen instructions and you will be given a PIN Reset Code
  • Once you have the code, press the green button lightly and quickly - do not hold it down
  • You will then be prompted to input the code

'LOCK PIN' is displayed next to 7 dashes

Your HSBC Security Device is waiting for you to enter your seven digit PIN reset code.

Once you have entered the code, you will be prompted to set up a new PIN.

'LOCK PIN - - - - - - - -' is displayed


  • If you enter an incorrect 'PIN reset code', a 'FAIL 1' message will be displayed
  • You will then be prompted to input your PIN for the second time
  • For your protection the Security Device will lock after three incorrect PIN entries
  • Please contact the Business Internet Banking Helpdesk if this happens

'FAIL 1', 'FAIL 2', or 'FAIL 3' is displayed


  • If you enter an incorrect PIN, you will see the message 'FAIL 1'.
  • Press the green button to enter your PIN again.
  • You will have three attempts to enter your PIN correctly.
  • Your Security Device will remember the number of failed attempts you have made, so if you enter an incorrect PIN again, you will see the message 'FAIL 2'.
  • And after the third incorrect attempt ('FAIL 3'), the Security Device will become locked.
  • Please click on the Lock PIN message below to find out what to do next.

'LOCK PIN FAIL 1', 'LOCK PIN FAIL 2', 'LOCK PIN FAIL 3' or 'LOCK PIN FAIL 4' is displayed

  • These messages are displayed when the PIN reset code has been entered incorrectly
  • Lightly press the green button and you will then be prompted to enter the reset code again
  • Please ensure you are entering the reset code exactly as it appears on screen in your Business Internet Banking
  • To protect you from fraud, the Security Device will lock after four incorrect entries
  • If the PIN reset code is entered incorrectly a fourth time, the Security Device will be temporarily locked and you will be unable to use it for approximately 1 hour
  • The 'LOCK PIN FAIL 4' message will remain on the screen until the lock out has expired, then the Device will automatically power off
  • When you turn your Security Device back on, 'LOCK PIN' will be displayed on the screen next to and a 7-digit number
  • Lightly press the green button and enter the PIN reset code again
  • If you are unsure what your PIN reset code is, you can generate another code
  • To do this, start logging on to Business Internet Banking and enter your user ID. At the next screen click the 'Forgotten your Security Device PIN', follow the on-screen instructions and you will be given another PIN Reset Code

'LOCK NEW PIN' is displayed next to a dash

  • The Security Device is unlocked and waiting for you to create a new Security Device PIN
  • Think of a PIN between 4 and 8 digits long. You should avoid using sequential or repeated numbers such as 1234 or 1111
  • Enter this into your Security Device and press the yellow button
  • Tip: If you make a mistake entering your PIN, you can use the green button to delete the last digit you have input

'LOCK PIN CONF' is displayed next to a number of dashes

The PIN you are setting up needs to be confirmed. Please re-enter your chosen PIN.

'LOCK FAIL PIN' is displayed

Press the yellow button to return to the PIN setup and repeat the steps to set up a PIN.

To change your PIN

Step 1.
Unlock your device, then from the HSBC screen press and hold button 8 for 2 seconds to access the change PIN function.

Step 2.
Enter your new 4 to 8 digit PIN using the keypad (Press the green button if you need to delete one character and hold it to clear the screen).

Step 3.
If your new PIN is less than 8 digits you'll need to press the yellow button. If you choose an 8 digit PIN then the device will skip straight to the next screen and ask you to confirm your PIN.

Step 4.
Confirm your new PIN by re-entering it. When the final digit is entered the screen will automatically progress. (Press the Green button if you need to delete one character and hold it to clear the screen.)

Step 5.
'NEW PIN CONF' is displayed for 2 seconds if the PIN is successfully changed. The device will turn off after 30 seconds.

If you see a 'Fail PIN' message then the two PINs entered did not match and the Security Device PIN is NOT changed. You can press the yellow button and re-start at step 1.

If you see a 'not SAFE' message displayed then the PIN entered is weak and can be guessed easily. You'll need to choose a new PIN and then confirm it to finish the process.

'NEW PIN not SAFE' is displayed

The new PIN you have entered is not safe and could be guessed. Please enter another PIN.

Your PIN can be made up of any numbers as long as they don't follow a logical or sequential pattern, such as 123456 or 11111.

'NEW PIN CONF HSBC' is displayed

You have successfully set-up your PIN. You can now use your Security Device.

'button' is displayed


This message indicates that a button is being pressed and held for too long.

If you press and hold a button for more than 7 seconds, the device will switch off to preserve battery life.

'bAtt 0', 'bAtt 1' or 'bAtt 2' is displayed

These are the low battery messages.

The bAtt messages are displayed for two seconds each time the device is switched on. After two seconds, the device works as normal.

bAtt 2: 2 months remaining
bAtt 1: 1 month remaining
bAtt 0: replacement needed

Please contact Business Internet Banking Helpdesk to arrange for a replacement device to be sent to you.

Activate online

  • Apply for Business Internet Banking
  • Apply for Business Internet Banking

    Register using our online form

    Please fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

    Or call us to request an application pack

    0345 602 2014

    Lines are open from 8am to 10pm, Monday to Sunday

    Textphone: 0345 712 5563

    Need to change your limit for Business Internet Banking?

    Simply fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

    Make an appointment to apply and activate the service in your local branch

    To apply in branch you must be: a signatory on your current bank mandate, nominated by the business to have full access to the service (Primary User), and able to provide your driving license or passport and a recent utility bill

    Find your local branch

Call the helpdesk

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