Using HSBC Business Mobile

If you've registered to use Business Internet Banking, our mobile banking app makes it even easier to manage your business accounts on the move.

Download HSBC Business Mobile and you can:

  1. 01

    Log on securely without the need for the additional security device

  2. 02

    View balances for all your accounts

  3. 03

    View your recent transactions

  4. 04

    View transactions scheduled for the next working day

  5. 05

    Make payments to existing beneficiaries

  6. 06

    Make transfers between your accounts

For all other online services, including making a payment to a person or organisation for the first time, you will need to log on to Business Internet Banking

Please note: You need to be registered for Business Internet Banking to use HSBC Business Mobile. If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. Open 8am to 10pm, Monday to Sunday.

About the app

What is HSBC Business Mobile?
HSBC Business Mobile is our new mobile banking app. You will need to be registered for HSBC's Business Internet Banking in order to use HSBC Business Mobile. It's available through the App store for Apple devices and through Google Play for Android devices1.

Is the App available for BlackBerry® and Windows Phone® devices?
Currently, there isn't an app available for BlackBerry² and Windows Phone³ devices. However, you can use the browser of your BlackBerry or Windows Phone to log on to Business Internet Banking where you'll be shown web pages that have been optimised for your device.

Is HSBC Business Mobile secure?
Using HSBC Business Mobile has the same level of security as logging on to Business Internet Banking at www.business.hsbc.co.uk. However, you still need to take reasonable precautions to prevent fraudulent use of your security details. We strongly recommend that you always log off after you've finished using the app. In case you forget, you'll be logged off automatically after 10 minutes of inactivity.

How do I get started?
If you already have our existing Business Mobile Banking app on your device, it will automatically update to the new HSBC Business Mobile the next time you open it provided you have the auto update setting enabled. You can then log on immediately using the same details and the security device that you use to log on to HSBC Business Internet Banking.

Alternatively, you can log on to Business Internet Banking first to set up an access code that will allow you to log on to the new app without a security device. You'll find 'Set up access code' on your online banking welcome screen.

If you've not used HSBC mobile banking before, simply visit the App Store or Google Play and search for HSBC Business to download the app to your device. You can then log on immediately using the same details and the security device that you use to log on to HSBC Business Internet Banking.

Is there a charge to use HSBC Business Mobile?
No, HSBC does not charge for this service. However, you may be charged by your mobile network provider if you use mobile data to access the app - please check your payment plan for more details.

Can I use HSBC Business Mobile abroad?
We recommend that you don't use the HSBC Business Mobile app abroad. If you do, please make sure that it's permitted by local law and remember your network provider may charge you for data roaming.

Logging on

What is my username?
Your username is the unique name you created when you registered for online banking. This can be a mixture of letters and numbers. You can change your username by logging on to Business Internet banking.

If you're not already registered, you can register online, in an HSBC branch or by calling us on 0345 602 2014. If you've forgotten your username, you can reset your security information by visiting the log-on page or by calling us on 0345 602 2014.

Can I save my username?
Yes, the second time you log on you can select 'Remember my username' from the app's log-on screen. Your username will then be encrypted and stored securely within your HSBC Business Mobile app.

To remove your stored username, simply unselect the 'Remember my username' tick box on the log-on screen and click 'Continue'.

What is my password?
Your password is the same password that you use to log on to Business Internet Banking. Your password is not case sensitive.

If you've forgotten your password, you'll need to reset it by visiting the log-on page.

What is an access code?
An access code allows you to log on to the HSBC Business Mobile app without having to use your security device. This makes it even easier to do your banking on the move. To set up your unique access code, simply log on to Business Internet Banking and select 'Set up access code' on the welcome screen.

Once you've set up your access code, you can use it immediately and you'll no longer need your security device to log on to the app. To reset your access code, please log on to Business Internet Banking and go to the ‘Edit my details’ section.

Can I access Business Internet Banking with my access code?
No, your access code is just for logging on to the mobile banking app. If you want to log on to Business Internet Banking, you'll need to generate a code on your security device.

Can I use my access code on multiple devices?
Yes, you can use your access code along with your other log-on details on any devices that have the HSBC Business Mobile app. If the device is not yours or if it's shared, we recommend that you don't select the 'Remember my username' tick box.

Can I change my log-on details using HSBC Business Mobile?
No, the only way you can change your log-on details is by logging on to Business Internet Banking and going to the ‘’Edit my details’’ section.

Can I exit the session just by closing the app?
Your session will be timed out after 10 minutes of inactivity when you'll be logged off automatically. However, for added security we strongly recommended that you click the 'Logout' button when you've finished using the app.

Accounts

What does my balance show?
Your Business Bank Account balance shows the amount of cleared funds you have in your account. It may not include transactions that are still being processed and so may be subject to change as transactions may be debited and credited to your account throughout the working day.

Your Business Credit Card balance shows the balance from close of business on the previous working day.

What does my available balance show?
Your available balance shows the amount of cleared funds in your account plus the unused part of any formal overdraft limit you have in place. This is why your available balance may differ from your actual balance.

Can I view my transactions?
Yes, you can view transactions from the last thirty days. We encourage you to check your transaction history regularly.

Can I view information about my account?
Yes, your sort code and account number will feature on your accounts page next to the account name and your balances. To view account transaction information, click on the account name at the top of the accounts page which will take you to the transactions page.

Can I download statements?
No, unfortunately you're unable to download statements via the app. To download statements, please log on to Business Internet Banking.

Payments

Who can I make payments to?
You can use the app to make transfers between your HSBC accounts and to make payments to existing beneficiaries. Existing beneficiaries are people and organisations that you have made payments to previously and that are listed as beneficiaries in your Business Internet Banking.

If you want to make a payment to a person or organisation for the first time, you will need to log on to Business Internet Banking to set them up as a beneficiary.

Can I cancel or amend a payment?
No, you're unable to cancel or amend a payment using the app. To cancel or amend a future-dated payment, please log on to Business Internet Banking or call Business Telephone Banking. This can be done up to 11.45pm the day before we're due to send the payment.

When making a payment, what does 'reference' mean?
Some organisations request that you include a reference when sending them a payment so they can attribute the payment to you. This wording will appear on both your statement and theirs. If you're unsure what reference to use, contact the organisation you are sending the payment to.
If you want to amend the reference for an existing beneficiary, you can do so using the app (with the exception of credit card beneficiaries, which you can only do via Business Internet Banking).

Can I make international payments?
No, you're currently unable to make international payments via the app. To make an international payment, please log on to Business Internet Banking.

Can I change my payment limits?
No, you're unable to change your payment limits using the app. Your Business Internet Banking primary user can set the payment limits and view the limits of secondary users by logging on to Business Internet banking.

  1. Android and Google Play are trademarks of Google Inc.

    Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

  2. BlackBerry is the trademark or registered trademark of BlackBerry Limited, the exclusive rights to which are expressly reserved. HSBC Bank plc is not affiliated with, endorsed, sponsored, or otherwise authorized by BlackBerry Limited.
  3. Windows Phone is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries.

Activate online

  • Apply for Business Internet Banking
  • Apply for Business Internet Banking

    Register using our online form

    Please fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

    Or call us to request an application pack

    0345 602 2014

    Lines are open from 8am to 10pm, Monday to Sunday

    Textphone: 0345 712 5563

    Need to change your limit for Business Internet Banking?

    Simply fill in this online form, download and print a copy, then sign and return it via freepost to authorise your request.

    Launch the form

    Make an appointment to apply and activate the service in your local branch

    To apply in branch you must be: a signatory on your current bank mandate, nominated by the business to have full access to the service (Primary User), and able to provide your driving license or passport and a recent utility bill

    Find your local branch

Call the helpdesk

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